Your transaction is secure, and you also get a full refund for canceled events. Report as inappropriate. 3 for $533.58. I purchased tickets to the motley Cre concert in Seattle in 2019. And, I will never refer you to any of my friends and family. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Avoid this site and their markup fees! Please refund me the differance between what you charged me and what the tickets actually cost. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. From over pricing. This is an unfair and unnatural economics meant to hurt you. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. WONDERFUL Young Man. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. 10.1K Ratings. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. But, that won't happen with your company. VividSeats has B rating with the BBB.org as of September 2022. These were special seats, including dinner and first 2 rows on the dirt. Takes no accountability for a time glitch that had us go to a show at the wrong time. These seats sell for $35.00 each. Vivid Seats is famous for its courtesy calls. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . We could not access or find on Ticketmaster and vivid customer dis-service. So, if you sell tickets for $100, you will receive $90. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Date of experience: 26 February 2023. She knew exactly what I needed and arranged to have it. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. I would like to warm people to avoid buying tickets through Vivid Seats. The name on my ticket was someone who purchased tickets the resold them through vivid seats. I highly recommend purchasing tickets from a verified seller on Vivid Seats. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. They are efficient, professional and the price is always right. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Refund of ticket price. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Looking for the best way to buy and sell mobile tickets? 1239964100050. Do not use Vividseats!! The market price provided by Vivid was over $500 per ticket. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. I was told that I should have known that by this note that was listed: xfer Piggyback. At this venue, Section B is behind the Pit. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Can I exchange my tickets for a different quantity, or for tickets to another date or event? This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. A link has directed you to this review. Vivid Seats is as legit as ticketing sites come. How you capitalize via mass buyout of tickets and resell with fees and markup prices. I have put in calls, live chats and emailed customer support. However, no matter what link they have provided I cannot access these tickets. Do not trust Vivid Seats!!!! Click here to get notifications about new complaints of Vivid Seats. I bought 2 tickets to Super bowl for my 11 year old son. Desired outcome: Recent customer reviews are positive. I had to call to verify that these seats are in fact in different rows one behind the other. Unsubscribe easily. Terrible customer service. I feel sorry for other customers who have lost a lot more money than we did. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. He'll be heartbroken. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Vivid seats is such a scam!!! Phoney Company! Wed, 11 May, 2022 at 5:09 PM. For further help, send us a direct message. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Enjoy reading our tips and recommendations. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Abel helped me and made the process easy. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Ordered tickets for Gary Allan concert last September. Purchased parking for the Super Bowl. Original review: Feb. 9, 2023. It goes against our guidelines to offer incentives for reviews. I will not be using this company again and will never refer a soul. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We have a 100% Buyer Guarantee. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Chicago Illinois VIVID SEATS LLC. The email made a vague reference to covid 19 but no definite reason was given. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I called Vividseats and was told there was nothing they could do. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I have bought tickets through Vivid Seats for two different concerts. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Despite very different reviews, the site is very popular not only in America but also abroad. It offers a 100%. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Claim it and get a lot of features. It went to automated system and never got a person to talk to. I got nfl tickets from them that never arrived. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I complained and they advised these were upgrade tickets and no refund would be issued. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! We paid $1,279.45 for these tickets. I was charged $1, 053.00. All I got was a run around, excuses, and finally no response what so ever. Read more Comments: 0 Its not final unless I had the tickets available which I didnt. It asked how many tickets I wanted which I selected two. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Will be buying more tickets from them in the future. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. and then vice versa on the inventory thing. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT I thought Vivid was a pr0n company. This will surely increase the credibility of your complaint. I had to buy either 1 or 3. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Paid $160 for a single ticket for a show that was rescheduled (twice). Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. We paid about $500 for the tickets in total. We also ensure all reviews are published without moderation. Vivid Seats Culture At a Glance. Please Refund at least $1000. Leave the paper at home! They won't refund me or get me two tickets together. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Vivid Seats' email and phones were not responding to many numerous requests. All for the seller, not for the customer. I wish you didn't exist. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. With 30 mins. Lots of filter options to narrow down events. How do I determine the seat numbers for a ticket listing? I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Full refund and apology for lack of ticket delivery. I then I received an electronic transfer notification which I followed through on. They refused to issue a refund as they said the tickets were sent via email. Also, VividSeats says all orders are 100% . From A to Z, Vivid Seats customer service is fantastic. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. 2. This Yelper's account has been closed. No issues at all, would use them again. If you have any additional questions, we encourage you to reach out to our online support team on social media. This information will help to determine next steps. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I expect to pay the normal service fees, but not what you charged me for the tickets. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. He said I should post the tickets for sale. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I bought 3 with the insurance. Well start sending you the news you need delivered straight to you. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. We appreciate you bringing this matter to our attention and will be following up with you again soon. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. None of the options worked for us NEVER will I use this company again. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live.
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