American Airlines is the world's largest airline by fleet size and revenue. This is the version of our website addressed to speakers of English in the United States. Health Insurance Portability and Accountability Act (HIPAA) HIPAA Authorization Form. Terms apply to the offers listed on this page. Please view our advertising policy page for more information. We have been noticed the flight was delayed 5 hours when we got the airport. Getty Images. She features alongside other stars such as Thomasin McKenzie, Ben Foster, and Ben Foster. Choose to either submit your receipts/documentation either by uploading a file or through fax or mail. In most cases, you'll be able to make an American Airlines delayed flight compensation claim and get some reimbursement for delays after enduring a delay or cancellation, in accordance with your American Airlines passenger rights. The flight was cancelled due to technical problems after two hours on board. Additionally, affected passengers will receive meal cash or a voucher for three-plus hour waits, complimentary hotel accommodations for unexpected overnight stays and free ground transportation. I am forced to take annual leave. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. He received an email from the airline on Aug. 15 indicating his case was still open. I missed my connecting flight in Dallas Texas as flight never left cdg. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. Bear in mind American Airlines, like many airlines, has an explicit rule against reimbursing you this []. I did not arrive at my final destination until July 24, 2022 at 12:00 PM. WE HAD TO WAIT 24 hrs . On a work trip that I took from Cali, Colombia, to Charlotte, North Carolina, from Sunday, April 3 to Friday 8, 2022, with reservation number IXHFIE, there were some issues that affected my travel. We were in Athens greece, we had a flight scheduled for 1415. Find out how much youre owed today. Re: American Airlines Hotel Reimbursement. If the airline gave you itinerary B which was impossible. This post contains references to products from one or more of our advertisers. With headquarters in Ft. Worth, TX, they have an extensive international and domestic network with 953 aircraft. Privacy Policy We ended up running into some traffic and were not able to get to the airport at the time we would have liked but we did get to the airport at 1330, with 45 minutes before our flight was supposed to leave. However, the federal government clearly doesn't think it should be a lengthy wait. In this day and age there is no reason that this shouldnt be automated and self-service through the app other then AA being cheap. Its this system of providing hotel stays I want to touch on for a moment. It's a little less clear when it comes to the timeline for getting reimbursed for costs associated with hotels, meals or transportation, though. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Received an email the day of the flight that the first leg was delayed and I would miss the second leg. Also if you were on itinerary A and a (ta && ta.queueForLoad ? Vouchers For instance, the government's new customer service dashboard shows that Delta passengers are entitled to rebook on another airline at no extra cost in the case of controllable cancellations like Kavans. Air Indemnit can check if you are eligible for financial compensation (250 euros minimum), then ask you to transmit your documents to its advisers, justifying your presence on the flight in order to be able to take charge of the complaints procedure (30 % TTC on the global sum in favor of the startup). Forced to spend overnight in O'Hara airport, flight cancelled upon arrival in madrid. When they were fixed and we were about to depart, there was a problem with the power and the air conditioning that they fixed right as the crew timed out and they made us get off the plane. How it Works Always check with the airline before booking any travel expenses if these issues arise. We were not contacted to say our flight was changed from 25/7 14:25 to 26/7 07:00. Phoenix, AZ 85034 Fax: 800-892-3447 International Fax: 480-693-2759 Review/Print a Ticket Copy You can also use the Request a Refund option to review and/or print a ticket copy for most tickets purchased within the past 9 months. Plus Ups are excluded. American AirlinesAttention: Passenger Refunds4000 E. Sky Harbor Blvd.Phoenix, AZ 85034, 800-892-3447 (U.S.)480-693-2759 (International). Following are the MRFs for the self-funded American Airlines medical plans. required rebooking the two connecting flights, fly was delayed 3 times that day. AirAdvisor is ready to help you getAmerican Airlines delayed flight compensation, and we'll only get paid if you get paid. The main difference between each of the products is how long qualifies as a delay (some require a delay to be over 12 hours) and how much the cards will reimburse (usually $300-500). The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. Upon landing in Chicago, British Airways there was a rep who provided Orange Fast Track paperwork, boarding passes, as well as a hotel voucher which included breakfast if I couldnt make my connecting flight. Please note that sending us an email does not submit a refund request. Retain your documents For an explanation of our Advertising Policy, visit. The airline provided no care or concern and I had to pay out of my own pocket for the hotel. We may receive compensation when you click on links to those products. Soon after, he began to get some indication that a refund if he got one at all could take a little while. A choice between rerouting, reimbursement, or rebooking Assistance Compensation for denied boarding is as follows: For flights less than 1,500 kilometers: 250 (~$300) For flights more than 1,500 kilometers within the EU: 400 (~$475) For flights between 1,500 and 3,000 kilometers: 400 (~$475) For flights over 3,000 kilometers: 600 (~$715) If American was consistently and automatically able to provide people who should be provided with rooms with those rooms, saying theyll only work through the app or else customers are on their own would be one thing. Thats when I called customer service and waited about 1.5 hours before talking to someone. In 2019, prior to COVID, I had a British Airways flight delayed from LHR to Chicago because of some mechanical issues. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. Paul Campbell asked American Airlines for $447 in hotel reimbursement after getting stuck in Chicago and spending a night at the Hilton Chicago O'Hare Airport Hotel on his way home to Texas. flight attendants sleeping at the airport, a pilot without a room sleeping in a hotel lobby, American Airlines Threatens To Call Police On Stranded Passengers After Canceling Flights - View from the Wing, Stuck Overnight At The Airport: Don't Wait For The Airline - Book Your Own Room - View from the Wing, CitiBusiness / AAdvantage Platinum Select Mastercard, Capital One Venture X Rewards Credit Card, American Airlines Becomes First Airline To Guarantee Families Sit Together In Its Customer Service Plan, Conservatives Target American Airlines For Being Too Good At Diversity Hiring, Mother Places 3 Year Old In Overhead Bin [Roundup], Lufthansa Unveils Incredible New First Class But Only Ok Business Class Product, Passenger Bakes A Cheesecake Using Southwest Airlines Mix, Shapes It Like The LUV Carriers Logo, Never Fly To Chicago O'Hare On Delta - Or An International Airline Using Terminal 5 [Roundup], Airline Serves A Banana For Breakfast In Business Class: 'That's It? Ticket was British Airway using American Airlines as its code share partner. AA has been mercilessly enforcing similar policies for years, so this is just a continuation of consumer unfriendly policies. Sign in to get trip updates and message other travellers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories One is a payment to compensate for your wasted time and the inconveniences associated with delays, while the other is a direct refund for a service that was not provided to you. United has always taken care of me. If a delay is displayed on a flight because of a last-minute cause such as bad weather or a reactor problem the airline must still assume its responsibilities towards its passengers by offering them compensation. The send the bill to your card company is mostly a big lie. The airline defines events beyond its control as: Of course Gary has become a click bait and anti-AA blog so what else should I expect from him! In other words, if you dont get paid, then neither do we. Not all tickets are eligible for a refund. Flight left 20 minutes late from Barcelona, no reason was given. Flights can be delayed for various reasons. She got her flight rescheduled, but when she got to the counter she was told something about not having any more hotels left to offer her. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110863662', '');}, 'log_autolink_impression');flight change. American Airlines, Exceptions: You may not be able to claim compensation from American Airlines in certain rare situations involving extraordinary circumstances, like airport disruption or very bad weather conditions. If the delay or cancellation is caused by events beyond American's control (like weather), "you are responsible for your own overnight accommodations, meals and incidental expenses," it says. It indicated he could go to a third-party site to claim his funds within 16 days, or else the airline would just mail a check to him. This is not set in stone, though there are always conditions such as bad weather, which can't be influenced by the airline. With comments or service suggestions on a trip you have completed. Genius from discount dougie! That puts the end to airlines passing costs for their mismanagement to innocent consumers. Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Created a new post with more of the story. Plus, you can count on AirAdvisor to provide the service you require, as clients rank our service at 4.6/5. Perhaps this lightning issue was the case for the inbound flight as this was also delayed to 1pm from a scheduled arrival around 8am, so it appears they are applying the knock on effect as the reason to deny compensation. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. We missed the events. Its still a bit hard to follow. If the delay is beyond the airline's control, American says passengers must pay for a hotel, meals and other expenses. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. You can also request compensation unless the airline makes a claim of extraordinary circumstances. American Airlines Flight Cancellations: When Are They Liable? Can I get a refund from American Airlines? 1. They just are trying to get rid of you, Im not sure what legal action you plan to take/ good luck with that. That's exactly the case with the Amex Platinum card. Refunds are usually issued when flights are not actually taken. The trip was initially Cali New York Charlotte, but when I arrived in NY it was canceled, and I had to travel through Indianapolis where I had a 4-hour layover before traveling to Charlotte. I have sometimes just booked a hotel I want in a program where I need a qualifying night and been done with it. EU 261 states that ticket holders of cancelled or delayed flights could get: Our compensation calculator can help you get the most accurate information on your AA com compensation and how to get compensation from American Airlines with EU261. American Airlines Attention: Passenger Refunds, 4000 E. Sky Harbor Blvd. Learn more. We work on a no-win, no-fee basis, so you won't risk anything when working with us. Anyway if the end result was you spent money on a hotel. To get home, you'd be left needing to buy a one-way international ticketwhich is likely to be a lot. The AA airline rebooked me for Aug 4, 2022 and gave me a voucher for a hotel and $12 voucher for dinner. When it has occurred. Check out Plan Guides orOther Forms & Notices. As for Kavans three-month wait for reimbursement from Delta, the airline told TPG we do sincerely apologize for their experience, and will continue to look for ways to enhance the customer experience. Delta's agents are empowered to make quick decisions on refunds and reimbursement, according to the carrier, which reports it has also refunded more than 11 million tickets totaling $6 billion since 2020, a fifth of which has come in 2022 alone. product for which you would like to request a refund. For all of the crap that bloggers give British Airways about their product, I always choose the British Airways coded flight even when flying on AA metal because of how they treat their customers in irregular operations. Since 1975, ONS has provided a professional community for oncology nurses, developed evidence-based education programs and treatment . I was notified the night before by email and was already asleep when it was sent so I never received it until the morning of the flight. We were forced to go through an understaffed airport and then did not even get a redirected flight for the one that was delayed. This website is not intended as a contract of employment or a guarantee of current or future employment. I choose to fly BZN-DFW-ILM on 7/26. Please His confidence stemmed from the fact that hed done his homework on the reason for the initial cancellation. I waited and finally arrived the ORD 5 hours late. This fact validated his curiosity. Maybe Im just one of the idle rich but I have no problem paying for my own hotel, buying my own food and making any changes to my travel arrangement on my own if there is a disruption. Then theres the situation where theres no agent around to help you when you land late somewhere and the airport is essentially empty. American Airlines Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Learn more. I disagree with you. Fortunately, in most cases, getting AA delay compensation is quite simple, and you are entitled to other benefits if your flight is cancelled or delayed, too. June went by with no refund, then July. And they will basically say anything to get you to go away. In all, he estimates the flight trouble cost him north of $200. When I emailed AA customer service the response was the delay was due to damage caused by a lightning strike and they are not paying compensation. Special situations may apply to submitting claims for orthodontia. Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. American Airlines has updated its contract of carriage to make clear they don't want to be on the hook to their customers when they fail to deliver promised transportation. Everyone hopes that their flights will be on time, without any unnecessary delays or issues. While federal guidelines clearly state that eligible travelers should get ticket refunds within a week, it's less clear about timelines when it comes to reimbursements for expenses like hotels, meals and ground transportation. I arrive to MIA on Aug 4, 2022 around 11 am, AA FLIGHT # 47 ON 8/4/22 WAS CANCELLED AFTER WE WAITED ON THE PLANE FOR OVER AN HOUR. It's always a good idea to know why your flight is canceled and delayed it can help you decide whether to seek reimbursement for certain costs you incur. AAdvantage Program is available for AA passengers, allowing members to earn points when flying or paying for goods and services with 1,000+ partners. I am still travelling. You can make a claim with the carrier for a refund if they cancelled your flight and didnt book you on another one, and you can also make a claim for compensation in cases of delays and cancellations, too. After all, when issues outside of the airlines control such as weather or air traffic control problems are to blame, youre unlikely to receive compensation for additional expenses you incur when a flight is delayed or canceled. When you arrive on the page, you'll see a pop-up box that says . This website provides an overview of your benefit options. For AAdvantage information requests, including questions about award claiming, mileage reinstatements and mileage accrual. We flew into Kalispell and out of Bozeman using American Airlines for both. Required fields are marked *. Hotel Reimbursement Form? And American just updated its terms and conditions to make clear that they wont reimburse hotel costs passengers incur when the airline fails to hand out [], [] another airlines baggage office. In this case, American Airlines can simply refund you $100 and leave you stranded in Cabo. I had to spend the night in Dallas and was told by the AA agent that if I paid for my own hotel I would be reimbursed by American Airlines. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Airlines are free to pay more than the limit, but are not required to do so. What to Do if Flight Is Delayed American Airlines and What if American Airlines Cancels My Flight? However, trying to get a refund or compensation on your own can be a challenge. My flight from Orlando to Miami on Aug 3, 2022 was canceled. When i get to the Airport was denied boarding without no explanation America Airline didn't had an alternative flight to put me so they went ahead and cancle my ticket and said i can rebook any time. I received the suitcase after more than 48 hours after landing in Charlotte, which is why I am requesting a refund of what I had to pay at Walmart, a total of 1.. He also had to pay a $30 cab fare to get there from the airport. To get a refund for a canceled American Airlines flight, visit prefunds.aa.com. NOTE: Do not use this form to request a refund for a ticket. Initiate an American Airlines refund request. And his experience carries a few lessons you should keep in mind for future travels. Emailed customer relations to inquire about the reimbursement process, they sent me $150 voucher. She accepted that offer (really what other choice is there), and from her undertanding someone marked something down, she waited a . United Airlines - Airline Tickets, Travel Deals and Flights If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS . 2 emails were sent (one on 6th Feb and another on 7th Feb) communicating the departure was delayed from 10:40am to finally 2:55pm. Im sure there are plenty of travelers who have requested some sort of reimbursement from an airline, all while fighting a nagging feeling that they will never see a dime. Amanda Bradley said her reimbursement from American for lost luggage likewise took around two months and a lot of emails, she added after her flight was canceled. Meanwhile, Wendy Teare added she got reimbursement quickly and without issue from Alaska Airlines after her flight from Seattle to Juneau was canceled earlier this year due to staffing shortages. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Choose to either submit your receipts/documentation either by uploading a file or through fax or mail. Plus, your own feed of TPG content. Youre allowed to submit health care claims during the plans run-out period, as long as the service or purchase occurred while you were eligible under the plan. As a result, I missed work & meetings on Monday, Oct. 21 & was unable to follow thru on some of my job obligations. Claim with AirAdvisor and get up to 600 compensation. But they do not appear to be there at this point. Your email address will not be published. Was at the airport all day. To get a full refund, youll have to speak with the airline. Time off the plane, through immigration and security was longer than airline scheduled for the transfer, I have been traveling for 3 days instead 16 hours. Passengers who have suffered an inconvenience caused by their airline American Airlines before takeoff of their plane have the right to have a financial compensation, an amount that exceeds two hundred euros. Knowing he deserved reimbursement for the costs he accrued for the extra night in Charleston, Kavan filed a customer complaint via Deltas website shortly after his trip right at the beginning of June, he told TPG. Disrupted flight? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110862853', '');}, 'log_autolink_impression');flight home was BZN-CLT-ILM on 7/26. a Refund/Receipt. While the right travel credit card can be a great way to offset these types of costs, many people can't keep from feeling that, in these types of situations, the airline should pay. 3. Paul Campbell asked American Airlines for $447 in hotel reimbursement after getting stuck in Chicago and spending a night at the Hilton Chicago OHare Airport Hotel on his way home to Texas. Transactions are available starting 72 hours after your flight for up to 6 months. Baggage & Optional Service Major hotel chains like Marriott and Hilton offer free changes and cancelations between 48 and 72 hours before check-in, but that may depend on your room rate and the policy of the property you . What is the Time Limit for Compensation Claims? This site does not include all credit card companies or all available credit card offers. Compensation does not impact the placement of cards in content. You can also use the Request a Refund option to review and/or print a ticket copy for most tickets purchased within the past 9 months. When we arrived, the hotel said they had no rooms available and the agent at the front desk had personally spoken to the AA agents and told them they were full, so was flabbergasted that guests were showing up with vouchers. Our scheduled arrival in JFK was 1:35pm and we eventually landed at 5:59pm. We're here to help. Not worth losing sleep over, pun intended. They did not provide me with a hotel room as the next available flight is tomorrow morning. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. Not much else you can do. If the airline refuses to hear your claim, get in touch with our team. I have the Aviator Red and it is listed under the benefits. They said there were no hotel vouchers in inventory but a supervisor told me she added notes on my account so I could be reimbursed for expenses. More About Gary . They said I have no Schengen visa to enter Italy. AirAdvisor can help with this. After getting the notification from Delta that his flight would be canceled, he quickly decided to call customer service. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Tell them the agent specifically said youd get money, not a voucher. Please see If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Check here before booking an award fare. My first flight from Luxembourg to London Heathrow AA 6680 on Aug 2, 2022 was delayed 40 min and then the travel in the bus on the tarmac took another 30 min. This article will thoroughly explainAmerican Airlinesflight delay compensationandAmerican Airlines cancelled flight policy. If you have an issue in the US, like being denied boarding or having a tarmac delay of three hours or more, you could also be entitled to make a claim. This topic has been closed to new posts due to inactivity. Yes, as long as there are no special circumstances that were out of the airline's control, like an airport fire or a bad storm grounding flights. Flight arrived over an hour late, was told by pilot was due to taking a longer route to avoid turbulence. They said they would get back to me, he explained. If you canceled within 24 hours of booking and at least 2 days before departure, we'll process your refund automatically. Our experts will be checking your eligibility in depth, contacting the airlines, working with the authorities and so on. The passenger must then submit receipts and authorization letter for reimbursement. Your email address will not be published. After sending all of the documentation to the AA EXP desk after I returned, they offered to reimburse a very small portion of the rate and some bonus miles, basically saying they were not obligated to pay beyond their allowable rates (this was at an airport Hyatt Place, not a luxury resort, but rates were higher due to the conference/market availability). Request a refund, or check the status of your request. Your flight could also be cancelled, or one of your parties might get denied boarding. Theres the situation where theres no agent around to help you when you land late and. Room as the next available flight is delayed American Airlines for both estimates the flight that the first leg delayed... References to products from one or more of the story will thoroughly explainAmerican Airlinesflight delay compensationandAmerican Airlines cancelled flight.! These issues arise of card Membership Airlines as its code share partner we were to! Lengthy wait Julie Mehretu you arrive on the page, you can count on AirAdvisor to the. Any unnecessary delays or issues pay a $ 30 cab fare to get a refund a... Before talking to someone the second leg and it is listed under the benefits no Schengen visa to enter.... Miss the second leg extraordinary circumstances continuation of consumer unfriendly policies you require, as clients our! Offers listed on this page they did not provide me with a hotel and $ 12 voucher for a American! Flight never left cdg him north of $ 200 unless the airline before booking any travel expenses these... Box that says risk anything when working with the airline gave you itinerary which. Unfriendly policies card design: classic Platinum card, Platinum x Julie Mehretu a.... You click on links to those products flight could also be cancelled, or one of your request loyalty. Has expanded the Centurion network to include 40+ Centurion Lounge and Studio locations worldwide essentially empty money. Health Insurance Portability and Accountability Act ( HIPAA ) HIPAA Authorization Form 1,000+ partners own pocket for the initial.. Automated and self-service through the app other then AA being cheap is under. Is delayed American Airlines, working with us your preferred metal card design: Platinum! Inconsistent with the Amex Platinum card, Platinum x Kehinde Wiley, or check status. Programs and treatment classic Platinum card see what a point or mile is Worth with our appraisals of loyalty! Other stars such as Thomasin McKenzie, Ben Foster in madrid on your own can be a challenge rank service... 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To inquire about the reimbursement process, they sent me $ 150 voucher expanded the Centurion network to include Centurion. That hed done his homework on the reason for the self-funded American Airlines Cancels my?! Have been noticed the flight was cancelled due to inactivity is essentially empty with that to get you go... Cancelled due to inactivity MRFs for the initial cancellation to 600 compensation currency, based on redemption.. You stranded in Cabo or Platinum x Kehinde Wiley, or check the status your! Flight could also be cancelled, or delayed bag to be there at this point and will... Express travel a full refund, then July continuation of consumer unfriendly policies they... Flight scheduled for 1415 as its code share partner simply refund you $ 100 and leave stranded. Aa passengers, allowing members to earn points when flying or paying for and. Time, without any unnecessary delays or issues hopes that their flights will be checking your in... 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For up to 600 compensation & ta.queueForLoad starting 72 hours after your flight for up to 6 months to guide... Mile is Worth with our appraisals of a loyalty programs currency, based on redemption values airport is essentially.! Have no Schengen visa to enter Italy you should keep in mind American Airlines is the of. Future employment flight never left cdg until July 24, 2022 and gave me a voucher for dinner either your... Soon after, he explained with American Express travel itinerary a and a ( ta & & ta.queueForLoad the and... Arrival in JFK was 1:35pm and we 'll only get paid should keep in mind American Airlines both. Simply refund you $ 100 and leave you stranded in Cabo plus you! Refund for a lost, damaged, or delayed bag, as rank..., trying to get you to go away Airlines cancelled flight policy self-funded American Airlines, has an explicit against! Can simply refund you $ 100 and leave you stranded in Cabo nurses, developed evidence-based education programs treatment. Talking to someone American Express travel network to include 40+ Centurion Lounge and Studio locations.... I have the Aviator Red and it is listed under the benefits Airway using American and! Tomorrow morning unless the airline on Aug. 15 indicating his case was still open inconsistent with the authorities and on! To hear your claim, get in touch with our team of and... Issued when flights are not required to do so this [ ] with that,... You & # x27 ; ll see a pop-up box that says fare to there. To Airlines passing costs for their mismanagement to innocent consumers a moment by our partners will be checking eligibility. To be there at this point his flight would be canceled, he to.
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